Higher Education Students' Loans Board

  • Dar es Salaam, Tanzania. P.O.Box 76068

  • General call +255 22 286 4643

  • Monday - Friday8:00am - 5:00pm



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This End User Agreement ("Agreement") is a legally binding contract between you ("User") and Higher Education Student’s Loans Board (HESLB) ("App Provider") regarding the use of the mobile application ("App") that facilitates student payments.


By downloading/installing/using the application, you (a) acknowledge that you have read and understand this agreement; (b) represent that you are of legal age to enter into a binding agreement; and (c) accept this agreement and agree that you are legally bound by its terms. If you do not agree to these terms, do not download/ install/use the application.


Grant of License: App Provider grants User a non-exclusive, non-transferable license to use the App for personal, non-commercial purposes in accordance with this Agreement. User acknowledges that the App may be subject to additional terms and conditions imposed by third-party platforms from which it is downloaded.


User Obligations: User agrees to use the App in compliance with applicable laws and regulations.


User shall not:

a. Reverse engineer, modify, decode, decompile, or disassemble the App.

b. Attempt to gain unauthorized access to the App or its related systems.

c. Use the App for any illegal, fraudulent, or unauthorized purpose.

d. Remove or alter any copyright, trademark, or other proprietary notices contained in the App.


Privacy and Data Security: The App may collect user data, including student information to facilitates student payments. User acknowledges and agrees that the App Provider may collect, use, and process such data in accordance with the Personal Data Protection Act No. 11 of 2022. The App Provider shall take reasonable measures to secure user data but cannot guarantee absolute security.

Updates: The App provider may from time to time in its sole discretion develop and provide Application updates. User agree that App provider has no obligation to provide any Updates or to continue to provide or enable any features or functionality. Based on User’s Mobile Device settings, when the Mobile Device is connected to the internet either: (a) the App will automatically download and install all available Updates; or (b) User may receive notice of or be prompted to download and install available Updates.  User shall promptly download and install all Updates and acknowledge and agree that the App or portions thereof may not properly operate should User fail to do so. User further agree that all Updates will be deemed part of the App and be subject to all terms and conditions of this Agreement.


Intellectual Property: The App and all related intellectual property rights are owned by the App Provider. User agrees not to reproduce, distribute, modify, or create derivative works of the App without the App Provider's prior written consent.


Disclaimers: The App is provided on an "as-is" basis without any warranties or representations, express or implied. The App Provider disclaims all liability for any damages or losses arising from the use or inability to use the App.


Limitation of Liability: In no event shall the App Provider be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with the App or this Agreement, even if advised of the possibility of such damages.


Termination: The App Provider may terminate this Agreement at any time without notice if User breaches any of its terms. Upon termination, User shall cease all use of the App and delete it from their device.


Governing Law and Dispute Resolution: This Agreement shall be governed by and construed in accordance with the laws of United Republic of Tanzania. Any disputes arising out of or in connection with this Agreement shall be resolved through binding arbitration in accordance with the rules of Tanzania Institute of Arbitrators or through litigation in the Courts of Tanzania at the App Provider's discretion.


Entire Agreement: This Agreement constitutes the entire agreement between User and the App Provider regarding the use of the App and supersedes any prior agreements or understandings.


Download here


Download here


Download here


Download here